Rachel’s Relish Room (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website or purchase from us.
 

2. What We Collect

We may collect the following types of personal information:

• Name

• Email address

• Phone number

• Billing and shipping address

• Payment details (processed securely via third-party providers)

• Order history and purchase details

• Any information you provide when contacting us

We may also collect non-personal information such as:

• IP address

• Browser type

• Device information

• Website usage data (via cookies and analytics tools)
   

3. How We Collect Your Information

• We collect information when you:

• Place an order on our website

• Subscribe to our emails or newsletter

• Contact us via email or forms

• Interact with our website (via cookies and tracking technologies)
   

4. How We Use Your Information

We use your information to:

• Process and fulfil your orders

• Communicate with you about your order

• Provide customer support

• Send updates, promotions or newsletters (if you opt in)

• Improve our website, products and services

• Comply with legal obligations
   

5. Sharing Your Information

We only share your personal information where necessary, including with:

• Payment providers (e.g. Stripe, PayPal)

• Shipping and delivery partners

• Website hosting and eCommerce platforms

• Marketing and email service providers

We do not sell or rent your personal information to third parties.

​6. Cookies and Tracking Technology

Our website may use cookies to:

• Enhance your browsing experience

• Analyse website traffic

• Remember your preferences

• You can disable cookies through your browser settings, though this may affect website functionality.
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7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. However, no method of transmission over the internet is 100% secure.
 

8. Access & Correction

You have the right to request access to the personal information we hold about you and request corrections if it is inaccurate or out of date.

To do so, please contact us using the details below.

9. Marketing Communications

If you subscribe to our mailing list, we may send you updates, offers and news about Rachel’s Relish Room.

You can unsubscribe at any time by clicking the unsubscribe link in our emails.

10. Third Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page.
 

12. Contact Us
For any questions regarding these Terms & Conditions, please contact:

Rachel’s Relish Room
info@rachelsrelishroom.com.au